Shipping policy

1. Overview

Thank you for choosing Bad Habits Marshmallow Confections! We take great pride in ensuring that your sweet treats arrive fresh and delicious. Our shipping policy is designed to provide you with a seamless experience from checkout to delivery. Please review our policy to understand how we handle your orders and ensure timely delivery.

2. Processing Time

  • Order Processing: Orders are processed within 2-3 business days. You will receive an email confirmation once your order has been processed and is ready to ship.
  • Custom Orders: If you have placed a custom order, please allow an additional 3-5 business days for processing. You will be notified of the estimated shipping date upon confirmation of your order.

3. Delivery Methods and Costs

  • Standard Delivery: Delivery typically takes 5-7 business days from the shipping date. Shipping costs are calculated based on the weight of your order and delivery location.
  • Express Delivery: For faster delivery, we offer express shipping options. Let us know under the, 'Order Specific Instructions'. Shipping costs are calculated based on weight and destination.
  • Free Delivery: We offer free standard shipping on orders over $100 within New Zealand. This offer does not apply to express shipping options.

4. Delivery Locations

  • Domestic Deliveries: New Zealand wide deliveries. Fees may vary based on your location.

5. Delivery Times

  • Standard Delivery: 5-7 business days from the shipping date. Please note that delivery times may vary based on your location and any unforeseen delays in transit.
  • Express Delivery: 2-3 business days from the shipping date, depending on the chosen method and delivery address.

6. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment and get real-time updates on its status.

7. Shipping Issues

If you encounter any issues with your shipment, such as delayed or lost packages, please contact our customer service team as soon as possible. We will work with the carrier to resolve the issue and ensure you receive your order promptly.

8. Packaging

We take great care in packaging our marshmallow confections to ensure they arrive in perfect condition. 

9. Returns and Exchanges

Due to the perishable nature of our products, we do not accept returns or exchanges. If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of delivery so we can resolve the issue to your satisfaction.

10. Contact Us

If you have any questions or need further assistance with your order, please reach out to our customer service team:

  • Email: hello@badhabits.co.nz
  • Phone: 021 0812 1599
  • Customer Service Hours: Monday - Friday, 9:00 AM - 5:00 PM (EST)

Thank you for choosing Bad Habits Marshmallow Confections. We look forward to delighting your taste buds with our sweet treats!