Refund policy

At Bad Habits Marshmallows, we want you to be completely satisfied with your purchase. If you encounter any issues with your order, we’re here to help. Please review our return policy below for details on how to return or exchange your marshmallows.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Damaged Products: If you receive a product that is damaged, please contact us within 7 days of receiving your order.
  • Incorrect Items: If you received the wrong item, please notify us within 7 days of receipt.

Please note that due to the nature of our products, we cannot accept returns for:

  • Opened or Used Products: For health and safety reasons, we cannot accept returns of opened or used marshmallows.

2. Return Process

To initiate a return:

  1. Contact Us: Email us at hello@badhabits.co.nz with your order number and a description of the issue.
  2. Provide Evidence: If applicable, include photos of the damaged items.
  3. Return Instructions: Our team will provide you with instructions on how to return the item.

3. Shipping Costs

  • Incorrect Items: We will cover the return shipping costs for incorrect items.
  • Other Returns: If you are returning an item for reasons other than defects or incorrect orders, you will be responsible for the return shipping costs.

4. Refunds and Exchanges

  • Refunds: Once we receive and inspect your return, we will process your refund to the original payment method. Please allow up to 7 business days for the refund to appear on your account.
  • Exchanges: If you prefer an exchange rather than a refund, please let us know when you contact us. We will assist you in selecting a replacement item.

5. Contact Information

For any questions or assistance with returns, please reach out to our customer service team:

Thank you for choosing Bad Habits Marshmallows. We appreciate your business and are committed to ensuring your satisfaction!